SHIPPING & RETURNS

Delivery

We endeavour to dispatch goods within 2-4 working days, however during busy periods dispatch may take slightly longer.
We ship all orders through registered, recorded delivery, and are happy to help with any urgent delivery requests.

Please ensure that someone is present to accept and sign for your delivery.

For pieces that are Made to Order, please allow 6-8 weeks for delivery.
Please note that lead times may vary from product to product due to the availability of the materials used. If we think delivery will take longer than estimated, we will communicate this to you as soon as possible after your order has been placed.

At this time we are unable to cover taxes and duties for orders to countries outside of the UK, and these will be your responsibility.
This is applicable to all products, including Made to Order and Bespoke items.

Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.
We will send you a message by email to tell you when we have dispatched your order, also providing details to track your order.

We cannot be held responsible for delays caused by customs authorities in the destination country.

Returns and Cancellations

In the unlikely event that you are unhappy with your purchase, you may return your order within 14 days of delivery for an exchange or full refund. Regrettably any returns received outside of the returns window will be refused or issued with a credit note.

In the case of a Bespoke Product (including Made to Order, Bespoke, Engraved and/or Personalised products), no refunds are available, except in the case of faulty items.
We also cannot accept returns of earrings, according to best practice hygiene standards.

Items must be returned to us at PHI SYMBOL, 86-90 Paul St, London EC2A 4NE, UK, no later than 14 days from date of delivery.

So far as possible, Goods should be returned: with both Goods and all packaging as far as possible in their original condition; securely wrapped; including our delivery slip; marked as ‘Return’ (on external packaging); at your risk and cost.

Please email our Clients Team prior to returning your goods at info@phisymbol.com Our standard returns form can be found here.
Please include this form to ensure we can efficiently process your return. We aim to process returns within 5 working days of receipt, however during busy periods it may take us a little longer.

We are unable to cover the cost of returns.
When sending your return, please include the text “return shipment to origin” on the outside of the parcel to ensure the goods are not held in customs. We cannot be held responsible for any mislabelled returns.

In the case the Goods received are faulty: you must inform us by email at info@phisymbol.com, including all details of the order and defect or other reason for return. The Goods must be returned to us as soon as any defect is discovered.
Goods returned will be replaced or refunded at our discretion.

If you wish to cancel your order, please notify us via email or phone as soon as possible. Regrettably, once an order has been dispatched, it cannot be cancelled, and must be returned via our standard returns method.

Model Cancellation Form:

(Complete and return this form only if you wish to cancel your order.)

To: PHI SYMBOL, 86-90 Paul St, London EC2A 4NE, UK; email: info@phisymbol.com:

[*] Delete as appropriate

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*]:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent by post):

Date:

Repairs and Resizing

At this time we do not offer a repairs or resizing service for items sold on this site.